This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms. Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?: We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Free Shipping: We offer free Domestic shipping on all domestic orders.

DO YOU DELIVER INTERNATIONALLY?: We offer worldwide shipping. Free Domestic shipping is not valid on international orders. Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

WHAT HAPPENS IF MY ORDER IS DELAYED?: If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?: If you have any further questions or comments, you may contact us by: Email: care@theraffine.in

Return: To be eligible for a return, your item must be broken or damaged upon receipt and information of such be communicated within 48 hours to us by mailing us at care@theraffine.in

Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment, within two weeks. No returns or refunds are issued for custom on-order pieces and items purchased during sale or on discounted items unless received visibly damaged or broken. You must notify us within 48 hours of receiving the send item to us at Ground Floor, 7-A, Radhey Shyam Park, Gali No-4, New Delhi, East Delhi, Delhi, DL, 110051, India

Late or Missing Refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at care@theraffine.in or over WhatsApp on +91 7669505505

Exchanges (if applicable): We only replace items if you receive a defective or damaged product. If you need to exchange it for the same item, send us an email care@theraffine.in or contact us over WhatsApp on +91 7669505505

Cancellation of Order: Once confirmed we do not cancel your order unless it is due to an exception such as - payment made by accident / payment wrongly made on your behalf, in which case please notify us within 48 hrs, at care@theraffine.in for initiating the cancellation. For all claims involving a damaged or missing product, we recommend that you provide video evidence of the unboxing and the problem. We will not consider claims of a damaged or missing product unless video proof is provided at the time of unboxing.