Return:
To be eligible for a return, your item must be broken or damaged upon receipt and information of such be communicated within 48 hours to us by mailing us at care@theraffine.in
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment, within two weeks.
No returns or refunds are issued for custom on-order pieces and items purchased during sale or on discounted items unless received visibly damaged or broken.
You must notify us within 48 hours of receiving the send item to us at Ground Floor, 7-A, Radhey Shyam Park, Gali No-4, New Delhi, East Delhi, Delhi, DL, 110051, India
Late or Missing Refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at care@theraffine.in or over WhatsApp on +91 7669505505
Exchanges (if applicable):
We only replace items if you receive a defective or damaged product.
If you need to exchange it for the same item, send us an email care@theraffine.in or contact us over WhatsApp on +91 7669505505
Cancellation of Order:
Once confirmed we do not cancel your order unless it is due to an exception such as - payment made by accident / payment wrongly made on your behalf, in which case please notify us within 48 hrs, at care@theraffine.in for initiating the cancellation.
For all claims involving a damaged or missing product, we recommend that you provide video evidence of the unboxing and the problem. We will not consider claims of a damaged or missing product unless video proof is provided at the time of unboxing.
